Return Policy
At HNW B2B (By Herbs & Crops Private Limited), our customers come first, and we want you to be as satisfied as possible with our wellness products that we lovingly produce and represent. We will work with you as best we can to assure that you have a positive experience with our products and with our team.
Regarding our return policy, as a standard, we do not accept product returns to protect the health and safety of our customers. If you received defective goods or an incorrect order, please contact eshop.hnw@gmail.com within seven (07) days of receipt. We will happily review your order and any reported issues and offer resolution, which will include replacement of the product at no cost to you. Unfortunately, in most cases, once a product has left our facility, we are unable to offer a refund.
In certain rare instances, such as if you received an inferior product, we may request that you return a product for quality examination, in which case we will provide a shipping label. We may ask that you provide photos of the product labels, including lot number and expiration date, and any damage reported. Any other compensation issued (free replacement, coupon codes, etc.) will be at the discretion of Herbs & Crops Private Limited
Regarding our return policy, as a standard, we do not accept product returns to protect the health and safety of our customers. If you received defective goods or an incorrect order, please contact eshop.hnw@gmail.com within seven (07) days of receipt. We will happily review your order and any reported issues and offer resolution, which will include replacement of the product at no cost to you. Unfortunately, in most cases, once a product has left our facility, we are unable to offer a refund.
In certain rare instances, such as if you received an inferior product, we may request that you return a product for quality examination, in which case we will provide a shipping label. We may ask that you provide photos of the product labels, including lot number and expiration date, and any damage reported. Any other compensation issued (free replacement, coupon codes, etc.) will be at the discretion of Herbs & Crops Private Limited